TSB Bank plc

Financial Ombudsman decision DRN8914083 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr S complains that TSB Bank Plc won’t refund payments he says he didn’t make or authoriseUnauthorised transaction

TSB later took the view that its relationship with Mr S had broken down and it closed his account in February 2019Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8914083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.