Bank of Scotland Plc

Financial Ombudsman decision DRN8912475 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Bereavement and power of attorney

In the Ombudsman’s words

Mrs E subsequently found out that a request had been made for a new debit card on the account in April and this had been approved and issued. The disputed transactions were then carried out until July.Unauthorised transaction

Mrs E complains Bank of Scotland plc, trading as Halifax, will not refund some disputed transactions on her late fathers’ account.Bereavement and power of attorney

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8912475.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.