Bank of Scotland Plc

Financial Ombudsman decision DRN8894228 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Halifax’s payment of £300 compensation for the distress and inconvenience caused to Mr S by its arrears miscalculation was fair and reasonable.Treatment in financial difficulty

I order Bank of Scotland plc, trading as Halifax, to pay Mr S £100 compensation for the distress and inconvenience caused by debiting £352.60 litigation fee to his account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8894228.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.