National Westminster Bank Plc

Financial Ombudsman decision DRN8891480 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr M would like NatWest to refund any charges it put on his accountCharges and fees

Mr M complains that National Westminster Bank Plc hasn’t used his correct address which meant he hasn’t had information about his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8891480.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.