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Bank of Scotland Plc
Financial Ombudsman decision DRN8852346 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
This complaint is about a mortgage Mr and Miss B took out with Bank of Scotland plc trading as Halifax in 2013. Mr and Miss B complain that the application took too long, that Halifax mis-handled information it received about their incomes, repeatedly changed the amount it was willing to lend, and failed to keep them informed about what was happening.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8852346.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.