Virgin Money plc
Financial Ombudsman decision DRN8849992 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
a £35 CHAPS charge had been incurred, as the mortgage funds were sent by CHAPS (at Mr and Mrs C’s solicitor’s request) when the mortgage was set up.Charges and fees
Mr and Mrs C complain that Virgin Money plc has unfairly increased the monthly mortgage payment due on their fixed rate mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8849992.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.