Santander UK Plc
Financial Ombudsman decision DRN8844500 Not upheld
Not upheldoutcome, as published by the Ombudsman
£90redress stated in the decision
Tue Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Mrs N complains that Santander UK plc did not close her account when requested to do soAccount closed or refused
she incurred higher charges after the bank removed her agreed overdraft limit without her knowledgeCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8844500.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.