Barclays Bank Plc
Financial Ombudsman decision DRN8826750 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Barclays refused to agree an affordable repayment plan with himTreatment in financial difficulty
Barclays continued to apply interest and charges to his accounts when it knew he was suffering from financial difficulties.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8826750.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.