United Trust Bank Limited

Financial Ombudsman decision DRN8826394 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

H remains unhappy because the bank still wants it to pay the arrangement and broker’s fees in full.Charges and fees

H, a limited company, complains that United Trust Bank Limited (UTB) has unfairly withdrawn its funding, forcing H to sell its land to repay existing borrowing and to pay substantial exit and brokerage fees.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8826394.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.