Bank of Scotland Plc

Financial Ombudsman decision DRN8819557 Not upheld

Not upheldoutcome, as published by the Ombudsman

£281redress stated in the decision

Fri Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

it did agree to refund bank charges on the second accountCharges and fees

HBOS didn’t tell her all the information it should have when she asked it to confirm what she owedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8819557.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.