Elderbridge Limited
Financial Ombudsman decision DRN8814254 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Nov 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr and Mrs D complain that Elderbridge Limited acted unfairly and unreasonably when dealing with their mortgage.Mortgage administration
Elderbridge doesn’t appear to have told her about the detailed letter it sent setting out what it needed until over a month after it was sent.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8814254.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.