Barclays Bank Plc
Financial Ombudsman decision DRN8811822 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Sep 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
When customers are facing financial difficulties banks are required to offer a sympathetic and positive approach to help customers this can include, but is not limited, freezing charges and interest, agreeing a suitable repayment plan and signposting customers to other organisations who may be able to help.Treatment in financial difficulty
She used the reserve and incurred fees and charges, which left her in financial difficulties. Ms S wants Barclays to refund the charges.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8811822.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.