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John Lewis Financial Services Limited

Financial Ombudsman decision DRN8796819 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

He also complained he was charged £0.12 interest while John Lewis pursued the chargeback.Charges and fees

Mr G’s complained John Lewis Financial Services Limited (‘John Lewis’) treated him unfairly when he disputed two transactions.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8796819.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.