Marks and Spencer plc

Financial Ombudsman decision DRN8792654 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Card dispute or chargeback

In the Ombudsman’s words

She also complains that Marks & Spencer blocked her credit card in reprisal for raising her section 75 claim.Funds blocked or frozen

Mrs H complains that Marks & Spencer Financial Services Plc rejected her claim for compensation under section 75 of the Consumer Credit Act 1974 in respect of legal services which were not provided to her.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8792654.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.