Barclays Bank Plc
Financial Ombudsman decision DRN8765607 Not upheld
Not upheldoutcome, as published by the Ombudsman
£753redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs C complains that Barclays Bank Plc refuses to refund the money she paid to a travel company which ceased trading soon afterwards. She says she would have made a successful chargeback claim if the bank had given her the correct information at outset.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8765607.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.