Barclays Bank Plc
Financial Ombudsman decision DRN8762555 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr E complains Barclays Bank PLC didn’t treat him fairly after he experienced financial difficulties.Treatment in financial difficulty
I order Barclays Bank PLC to refund all charges and interest incurred on Mr E’s overdraft from 1 August 2014.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8762555.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.