Barclays Bank Plc
Financial Ombudsman decision DRN8762393 Not upheld
Not upheldoutcome, as published by the Ombudsman
£275redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Interest and rates, Credit file reporting, Service failure
In the Ombudsman’s words
Barclays Bank Plc took over his account from a third party without his express permissionAccount closed or refused
the interest rate on his account increased without notice and without his consentInterest and rates
the adverse information Barclays has registered on his credit fileCredit file reporting
Barclays had not provided the level of customer service that it should have doneService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8762393.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.