Bank of Scotland Plc

Financial Ombudsman decision DRN8742810 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr W complains about the poor service he got from Bank of Scotland plc trading as Halifax when he tried to redeem his mortgage.Mortgage administration

I agree that it was annoying and disappointing for Mr W to receive duplicate letters and to have delayed responses to letters.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8742810.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.