The Mortgage Business Plc

Financial Ombudsman decision DRN8728004 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

I would expect The Mortgage Business to treat Mr and Mrs C fairly if they are in financial difficulty.Treatment in financial difficulty

Mrs C brings this complaint, and complains that the lender took the mortgaged property into possession and sold it without telling her what was happeningMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8728004.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.