Mortgage Express
Financial Ombudsman decision DRN8708048 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10,000redress stated in the decision
Fri Sep 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mortgage Express declined the redemption of his mortgage because of a court orderMortgage administration
Mortgage Express have accepted the uncertainty about the order could have been avoided if their legal team had noted it on Mr D’s account back in 2008Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8708048.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.