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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN8699514 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr B complained because The Royal Bank of Scotland Plc closed his personal account on Christmas Eve 2013 without warning.Account closed or refused

RBS didn’t agree, saying Mr B should have stopped using all his accounts in August. It said that if it had closed Mr B’s accounts on 14 October as described in the August letter, it wouldn’t have been an error.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8699514.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.