Barclays Bank UK PLC

Financial Ombudsman decision DRN8684891 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sat Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

They want the difference between what they paid as a final redemption charge and what they think they should’ve paidCharges and fees

complain that Barclays Bank UK PLC has acted unfairly and unreasonably when dealing with the redemption of their mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8684891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.