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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN8683949 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

would only offer them new borrowing on its standard variable rate (SVR)Interest and rates

Platform, should have offered them new borrowing at the same interest rate as the existing fixed interest rateMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8683949.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.