HSBC Bank plc

Financial Ombudsman decision DRN8683623 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

I cannot require HSBC to refund fees that it had made clear were not refundable.Charges and fees

Mr and Mrs D complain that HSBC Bank Plc has not treated them fairly because it would not allow them to take out a mortgage product available to customers with a loan to value (LTV) of 70% or less.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8683623.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.