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Financial Ombudsman decision DRN8672496 Upheld

Upheldoutcome, as published by the Ombudsman

£671redress stated in the decision

Mon Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

failed to tell him about arrears accruing on one of his accountsCharges and fees

Mr T did not accept the revised offer and asked for his complaint to be reviewed by an ombudsmanComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8672496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.