Cheltenham & Gloucester plc

Financial Ombudsman decision DRN8671370 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr and Mrs F complain about mis-selling of a mortgageProduct mis-sold

They also complain about lack of records, general poor management and failure to follow procedures.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8671370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.