Mortgage Shop London Ltd

Financial Ombudsman decision DRN8664622 Upheld

Upheldoutcome, as published by the Ombudsman

£599redress stated in the decision

Wed Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mortgage Shop London should refund the fee of £599Charges and fees

Mortgage Shop London has not shown that the mortgage was suitable for Mr and Mrs GProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8664622.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.