BankConductIndex

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Mortgage Shop London Ltd

Legal entity: MORTGAGE SHOP LONDON LIMITED

FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.

Companies House 06618942, incorporated June 2008

9banking decisions
—uphold rate (too few to publish)
1not upheld

Only 9 decisions carry a recorded outcome for this firm. That is too few to publish a rate, so none is shown — a percentage over a handful of cases would be noise presented as a finding.

Beyond banking

The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.

SectorDecisionsUphold rate
Banking, credit and mortgages — shown above9—
Payment protection insurance1—

Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.