Bank of Scotland Plc

Financial Ombudsman decision DRN8664551 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

rework the account to apply the 2.44% fixed rate to the account from September 2011 to dateInterest and rates

failed to put in place a product switch on her mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8664551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.