National Westminster Bank Plc

Financial Ombudsman decision DRN8648057 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr L complains that National Westminster Bank plc is unfairly holding him responsible for a debt that has arisen on his account.Unauthorised transaction

NatWest is entitled to hold Mr L liable for the disputed card transactions if he made or authorised themCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8648057.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.