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Tesco Personal Finance Limited
Financial Ombudsman decision DRN8636608 Not upheld
Not upheldoutcome, as published by the Ombudsman
£4,000redress stated in the decision
Fri Sep 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
I was satisfied that it was an unauthorised payment.Unauthorised transaction
Mrs F complains that Tesco Personal Finance PLC failed to obtain a chargeback or uphold her claim under Section 75 Consumer Credit Act 1974 in respect of binary options investments.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8636608.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.