Erudio Student Loans Limited

Financial Ombudsman decision DRN8630981 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

refund any payments taken in that period – by returning them to Miss P, together with interest at 8% a year from the date of payment to the date of the refund;Charges and fees

arrange for the removal of any negative data it’s registered with credit reference agencies and which was generated in the year from 9 October 2014;Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8630981.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.