Barclays Bank Plc
Financial Ombudsman decision DRN8630598 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr P complains that Barclays increased its overdraft chargesCharges and fees
He is also unhappy with the way that it handled his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8630598.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.