Firms › The Royal Bank of Scotland Plc ›
The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN8611062 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss B’s complaint is about her mortgage with The Royal Bank of Scotland Plc (RBS). She believes that she has been disadvantaged by the way in which it processed her application for a further advance and a new fixed rate.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8611062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.