Bank of Scotland Plc

Financial Ombudsman decision DRN8609703 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

She’s also said that the account fees meant that she was constantly overdrawn and would like the overdraft fees to be refunded as well as the monthly URCA fees.Charges and fees

Ms K has complained that Bank of Scotland Plc (“Halifax”) mis-sold her fee-paying Ultimate Reward Current Accounts (“URCAs”).Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8609703.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.