PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN8579607 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

After this it limited it and asked Mr M to verify his identity. Mr M didn’t do this so it says the account has been closed.Account closed or refused

PayPal is entitled to hold onto the money until Mr M provides it with relevant identificationIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8579607.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.