Bank of Scotland Plc

Financial Ombudsman decision DRN8579328 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£4,500redress stated in the decision

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

I’m not persuaded that there’s enough evidence to show that the charges that it made for the overdraft account were other than what was agreed in the terms and conditions for the account.Charges and fees

Mr B complains about the way that Bank of Scotland Plc has dealt with his business account and the service that he’s received.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8579328.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.