TSB Bank plc

Financial Ombudsman decision DRN8575967 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr L complains TSB Bank plc won’t refund money that was taken out of his account. He says he didn’t withdraw the money – or allow anybody else to do so for him.Unauthorised transaction

He also raised a concern about TSB closing another account he had.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8575967.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.