Bank of Scotland Plc

Financial Ombudsman decision DRN8571849 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Ms G feels very strongly that the bank has not been helpful in its response to the financial difficulties she has faced since Mr G left the family home three years ago.Treatment in financial difficulty

complaint Ms and Mr G complain that Bank of Scotland plc has refused to allow their mortgage to be converted from capital repayment and interest to interest only.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8571849.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.