Barclays Bank Plc
Financial Ombudsman decision DRN8552267 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Mr M and Miss B complain Barclays Bank Plc (Barclays) didn’t apply an interest rate switch on their mortgage correctly which led to problems with the mortgage payments. Mr M and Miss B are unhappy that what’s happened has now affected their credit files.Credit file reporting
Barclays Bank Plc (Barclays) didn’t apply an interest rate switch on their mortgage correctlyMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8552267.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.