Bank of Scotland Plc

Financial Ombudsman decision DRN8544318 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Halifax wrote off the outstanding debt on his current account and decided that it was not prepared to offer Mr E full banking facilities at any time in the future.Account closed or refused

Halifax has already paid Mr E £50 for the poor handling of his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8544318.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.