Bank of Scotland Plc

Financial Ombudsman decision DRN8541935 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Identity checks and access

In the Ombudsman’s words

Mr T complains that Bank of Scotland Plc (trading as Halifax) has not done enough to recover £1,500 which he accidentally transferred to the wrong accountUnauthorised transaction

He also says his account was hacked.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8541935.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.