Barclays Bank Plc
Financial Ombudsman decision DRN8537744 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
lost the deeds to a property that had been used to secure a business loanMortgage administration
Barclays did not handle this as well as it could have doneComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8537744.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.