Clydesdale Bank Plc
Financial Ombudsman decision DRN8531978 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Wed Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
delays by Clydesdale Bank PLC in processing his application to port his existing mortgageMortgage administration
I find that the delays by Clydesdale in making an initial appointment, and in sending out the required documentation, were unreasonableComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8531978.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.