Barclays Bank Plc
Financial Ombudsman decision DRN8518597 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Payment delayed or failed
In the Ombudsman’s words
Barclays provided information which showed that it had attempted to get the money back by using the ‘charge back’ processCard dispute or chargeback
Mr D complains about the way Barclays Bank Plc (“Barclays”) dealt with transactions that were made from his account by fraudsters. In particular, he says that Barclays made him wait for an unacceptable period of time before refunding the moneyPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8518597.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.