Barclays Bank Plc
Financial Ombudsman decision DRN8517541 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed May 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
unhappy with the customer service received when they tried to open a joint accountAccount closed or refused
Barclays accepted responsibility for the errors and accepts that it didn’t deal with the complaint as well as it should have doneComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8517541.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.