Bank of Scotland Plc

Financial Ombudsman decision DRN8511977 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Bank of Scotland also closed N’s foreign currency accounts.Account closed or refused

Bank of Scotland did not tell N that it was going to convert the money to sterling and send it to the account at the new financial business as a result of N being in breach of the terms and conditions.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8511977.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.