Barclays Bank Plc
Financial Ombudsman decision DRN8495136 Not upheld
Not upheldoutcome, as published by the Ombudsman
£582redress stated in the decision
Tue Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr C (acting on behalf of D) complain that D’s account wasn’t closed by Barclays Bank Plc as instructed.Account closed or refused
He complains the bank still didn’t close the account, notify him about it or respond to his complaint as it should.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8495136.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.