Landmark Mortgages Limited

Financial Ombudsman decision DRN8480650 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration, Service failure

In the Ombudsman’s words

Mr H has also said he’s been charged arrears management fees of £40 per month while his mortgage was deemed to be in arrears.Charges and fees

Mr H complains about the way Landmark Mortgages Limited has administered his mortgage account.Mortgage administration

I consider this to be poor customer service by Landmark.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8480650.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.