Bank of Scotland Plc

Financial Ombudsman decision DRN8476450 Not upheld

Not upheldoutcome, as published by the Ombudsman

£180,000redress stated in the decision

Fri Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

they consider Halifax was irresponsible in not checking that they had an ISA that would repay the interest-only part of the mortgage when they took it out in 2007Irresponsible lending

they consider Halifax’s refusal to transfer them to a new product is unreasonableMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8476450.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.